Automotive manufacturer is seeking a Customer Service Supervisor to lead the Customer Service department. The position will be responsible for EDI’s, shipping releases,monitoring customer ratings, and controlling customer key performance indicators. The company offers a very competitive salary, medical, and 401k benefits.

RESPONSIBILITIES:

• Responsibility for adherence to deadlines, quality and costs within the objectives and budget.

• Proposals for investment and cost planning.

• Carry out action plans or continuous improvement measures to ensure compliance with agreed budgetary frameworks.

• Claim processing and determination of corrective measures.

• Support or manage projects and support employees in activities.

• Planning, moderating and documenting of group meetings.

• Performance of personnel tasks, single-handed and in consultation with the supervisor and HR (e.g. training of employees, personnel development, disciplinary actions, etc.).

• Broad information on all sides, in particular information supply towards employees and supervisors.

• Visualization of group results and targets.

REQUIREMENTS:

• 5-10 experience in a manufacturing customer service environment or Associate Degree.

• Good communication skills.

• SAP experience.